Difficult Conversations - Douglas Stone, Bruce Patton & Sheila Heen

Difficult Conversations

Author: Douglas Stone, Bruce Patton & Sheila Heen


  • Publication Date: 1999-04-01
  • Category: Psychology
3.5 Score: 3.5
(From 109 Ratings)

Summary

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Feedback

  • Good reading on deciphering different views

    4
    By Alpha Bah
    There's always three sides to a story: your story, his/her story and the "truth". This book is helpful to anyone who wants to address difficult conversations from the "truth" perspective. Highly recommended reading!

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